This CSR initiative is dedicated to providing training opportunities for lower-level talent in the hospitality industry, ensuring they have the skills and knowledge to grow and thrive within the sector. By focusing on the development of foundational skills, the program aims to elevate careers from the ground up.

This initiative is jointly brought forward by DHS Hospitality Academy and the Malaysian Hospitality Association, showcasing a commitment to strengthening the industry’s workforce and fostering sustainable growth.

“Supporting Growth from the Ground Up.” 

• Program Overview: These programs are tailored to support your professional growth and foster a strong culture of lifelong learning — helping you stay competitive, confident, and career-ready.

• Program Hours - (2 - 4 hours) depending on the programs participants choose

• Program Methodology: Self Learning & ODL through DHS Virtual Academy

• Program Certification: MALAYSIAN HOSPITLAITY ASSOCIATION

• LIST OF FRONT OFFICE PROGRAMS

  1. Front Office Telephone Skills

  2. Front Office Operations Management

  3. Handling Customers 

  4. Basic Understanding of Front Office Cycle

• LIST OF HOUSEKEEPING OPERATIONS PROGRAMS

  1. Basic Understanding of the Housekeeping Cycle

  2. Housekeeping Procedures

  3. Managing Linen

  4. Understanding Housekeeping Abbreviation 

• LIST OF FOOD & BEVERAGE MANAGEMENT PROGRAMS

  1. Basic understanding OF Restaurant Operations

  2. Restaurant Operations

  3. Restaurant Abbreviations

  4. Basic Beverage Operations

  5. Better Banquets

  6. Rooms Service Operations

• LIST OF KITCHEN OPERATIONS PROGRAMS

  1. Basic Understanding of Kitchen Operations

  2. Production Kitchen Operations

  3. Managing Hygiene

  4. Understanding different types of cooking methods

• LIST OF THEMEPARK OPERATIONS PROGRAMS

  1. Understand Customers

  2. Recreation Operations

  3. Types of Rides

  4. Handling Children at Theme Parks

• LIST OF CLUB OPERATIONS PROGRAMS

  1. Understanding Family Recreation Club

  2. Handling Club Members

  3. Club Services 

• LIST OF GOLF CLUB OPERATIONS PROGRAMS

  1. Basic Recreation program

  2. Basic Golf Club Operations Program

  3. Handling Golfers 

• LIST OF RETAIL OPERATIONS PROGRAMS

  1. Basic Retail Operations program

  2. Basic Supermarket Operations Program

  3. Basic Hypermarket Operations

  4. Handling Customers in Retail Operations