The Uplifting Minds Program is a strategic initiative crafted to equip every level of a hospitality organization with the essential skills, knowledge, and confidence required for success. By combining theoretical learning with practical, hands-on training, the program empowers participants to meet the evolving demands of the industry, advance their careers, and emerge as future leaders in hospitality. This transformative program is proudly brought to you by DHS Hospitality Academy in collaboration with the Malaysian Hospitality Association (MHA).

“Equipping Today’s Talent for Tomorrow’s Leadership.” 

• Key Benefits of the Uplifting Minds Program

The Uplifting Minds Program by DHS Training & Consultancy offers a wide range of benefits tailored for individuals in the hospitality industry. Here’s how participants gain a competitive edge:

• Skill Enhancement: Develop essential, industry-relevant skills including leadership, communication, customer service, and problem-solving—empowering participants to grow both professionally and personally.

• Career Advancement: With specialized knowledge and recognized certification, participants unlock greater career opportunities and are better positioned for leadership and managerial roles.

• Real-World Experience: A unique blend of classroom learning and practical training ensures participants gain the hands-on experience needed to confidently handle real workplace challenges.

• Program Category

  • Hospitality Entry Level Programs

  • Employee Growth & Skill Program

  • Supervisory Management Programs

  • Mid Level Management Programs

  • Senior Management Program

• Program Hours: 8 - 24 Hours (Depending on the programs offered)

• Program Methodology: Conducted In House

PROGRAMS OFFERED

• General Hospitality Industry Programs 

  1. Professional Certificate in Hotel Operations 

  2. Professional Hotel Personnel

  3. Service Apartment Operations Program 

  4. Budget Hotel Operations Program 

  5. Airport Operations Program 

  6. AIRBNB Hospitality Operations Program 

  7. Homestay Operations Program 

  8. Club Operations Program

  9. Golf Club Operations Program

  10. Resort Operations Program

  11. Retail Operations Programs 

  12. Hypermarket Operations Program 

  13. Mall Operations Program

  14. Professional in Retail Entrepreneurship & Franchising Management

• Front Office Programs 

  1. Reception Operations Service Program 

  2. Concierge Skills

  3. Handling customer Complaints in Front office

  4. Handling Difficult Customers in Front office

  5. Hospitality Front office Safety

  6. Front Office Checkout and Account Settlement

  7. Professional bell service

  8. Professional Van Courtesy Service

  9. Professional Limousine Service

  10. Effective Telephone Skills in Front office

  11. Reservation Sales Program

  12. Telephone Skills

  13. Front Office Customer Care Technique

  14. Handling Reservation in Front office

  15. Front Office Basic Skills

  16. Front Office Service Skills

• Housekeeping Training Program 

  1. Accommodation Operations Program 

  2. Effective Housekeeping Inventory

  3. Effective Public Area Cleaning 

  4. Floor & Carpet Care

  5. Guest Room Cleaning

  6. Handling Soiled learning

  7. Housekeeping Basic Skills

  8. Housekeeping Guestroom Cleaning

  9. Planning & Organizing the Housekeeping Department

  10. Rest Room Cleaning

  11. Public Area Safety

• Food & Beverage Operations Programs 

  1. Fast Food Operations Program

  2. Food Service Program

  3. Food & Beverage Customer Care Technique

  4. Food Service Customer Development

  5. Better Banquets

  6. Food & Beverage Basic Program

  7. Hygiene Program

  8. Managing Food Service Operations

  9. Professional Food & Beverage Personnel

  10. Quality Restaurant Management

  11. Understanding HACCP

  12. Total Quality Service in the Food Service Industry

  13. Food Service Employee Awareness & Problem Prevention

  14. Restaurant Telephone Technique

  15. Food Service Security Planning

  16. Suggestive selling in Food & Beverage Operations

  17. Understanding Menu

  18. Food & Beverage Cost Control

• Kitchen Operations Programs 

  1. Kitchen Operations Program

  2. Managing Food Production

  3. Sustainable Kitchen Practices 

  4. Advanced Culinary Techniques 

  5. Technology Integration for Kitchens 

  6. Menu Planning and Development 

  7. Culinary Innovation and Trends 

  8. Energy Efficiency in the Kitchen 

  9. Financial Management and Cost Control 

  10. Emergency Preparedness and Response 

• Stewarding Operations Programs 

  1. Stewarding Operations Management

  2. Food Safety and Hygiene Program

  3. Waste Management and Reduction 

• Themepark Operations Program 

  1. Theme Park Operations Management

  2. Sustainable Practices in Theme Parks 

• SPA Operations Programs 

  1. Spa Operations Management

  2. Customer Service Excellence in Spas

  3. Wellness and Therapeutic Treatments

  4. Spa Safety and Hygiene Standards

  5. Spa Staff Training and Development

  6. Holistic and Alternative Therapies

  7. Luxury Spa Services

  8. Sustainable Practices in Spa Operations

  9. Spa Etiquette and Professionalism 

• Events Management Programs

  1. Convention Exhibition Management Program

  2. Virtual Event Management Program

  3. Event Marketing and Promotion

  4. Wedding and Special Event Planning

  5. Sustainable Event Management

  6. Venue Management Program

  7. Event Coordination and Logistics

  8. On Site Event Operations Program

  9. Resort & Recreation Operations Programs

  10. Resort Destination Management Program

  11. Recreation Destination Management Program

  12. Recreation & Heritage Management Program

  13. Leisure Park Operations Program

• Hospitality & Food Service Halal Operations Management

  1. Halal Hospitality

  2. Halal Food Management Course Training Program

  3. Cultural Sensitivity and Customer Service

  4. Halal Marketing and Business Development

• Language & Customer Service

  1. Call Center Operations Program 

  2. Hospitality Customer Service

  3. Handling Conflict

  4. Handling Customer Complaint

  5. Handling Difficult Customers

  6. Handling Communication

  7. Hospitality Customer Care

  8. Hospitality Quality Service Culture

  9. Total Quality Service Culture in the Hospitality Industry

  10. Food Service English 

  11. Front Office English 

  12. Housekeeping English 

• PROGRAMS OFFERED

  1. Effective Supervisory Skills

  2. Employee & Peer Management

  3. Developing Effective Work Relationship at Work

  4. Supervisory Development Program

  5. Hospitality Supervision & Managing People

  6. Workplace Cooperation

  7. Teambuilding & Relationship Management 

  8. Hospitality HR Leadership & Talent Strategy

  9. Workforce Planning & Organizational Development 

• PROGRAMS OFFERED

  1. Leadership & Motivation

  2. Negotiation & Influencing Skills

  3. Value Base Leadership

  4. Creative Thinking & Problem Solving

  5. Leadership  Motivation & Dynamic Team Building

  6. Effective Middle Management

  7. Hospitality Assertive Management

  8. Hospitality Leadership for Line Leaders

  9. Hospitality Communication

  10. Hospitality Quality Service Culture

  11. Management Change & Productivity

  12. Hospitality Leadership Program

  13. Applied empowerment in the Hospitality Industry 

• PROGRAMS OFFERED

  1. Café Managers Program

  2. Hospitality Basic Management Program

  3. Hospitality Advanced Management Program

  4. Hospitality Senior Management Program

  5. Resort Managers Program

  6. Quality Leadership & Management

  7. Developing Managerial Skills

  8.  HR Technology & Digital Workforce Management

  9. AI & Automation in Hospitality HR

  10. HR Data Analytics for Talent Optimization

  11. Remote Work & Hybrid Workforce Management in Hospitality