COST EFFECTIVE TRAINING - OUTSOURCE YOUR TRAINING
In anticipation of Visit Malaysia Year 2026, the Hospitality Retainer Program is a forward-thinking initiative designed to strengthen the nation’s hospitality workforce.
This program provides a structured, affordable, and high-impact approach to human capital development, empowering hospitality professionals with the skills, service standards, and industry knowledge required to deliver exceptional guest experiences. Through customized in-house training led by industry experts, participating organizations benefit from consistent, high-quality learning tailored to their operational needs. With flexible scheduling and cost-effective packages, this program offers a sustainable way to upskill teams, build service excellence, and future-proof your hospitality business.
Program Benefits
16 Hours of Training Monthly: Intensive, hands-on training sessions delivered over 2 days each month.
Flexible Engagement Options: Choose between a 6-month or 12-month retainer agreement.
Cost-Effective Pricing:
6-Month Retainer: RM 6,000.00 per month (16 hours over 2 days).
12-Month Retainer: RM 4000.00 per month (16 hours over 2 days).
Customized Training: Tailored to address the specific needs of your organization.
In-House Delivery: Training is conducted on-site for convenience and minimal disruption.
Trainer Accommodation and Travel: Organizations are responsible for providing accommodation and covering travel fees for trainers.
Total Programs Offered: 30
LIST OF FRONT OFFICE PROGRAMS
Front Office Telephone Skills
Front Office Operations Management
Handling Customers
Basic Understanding of Front Office Cycle
LIST OF HOUSEKEEPING OPERATIONS PROGRAMS
Basic Understanding of the Housekeeping Cycle
Housekeeping Procedures
Managing Linen
Understanding Housekeeping Abbreviation
LIST OF FOOD & BEVERAGE MANAGEMENT PROGRAMS
Basic understanding OF Restaurant Operations
Restaurant Operations
Restaurant Abbreviations
Basic Beverage Operations
Better Banquets
Rooms Service Operations
LIST OF KITCHEN OPERATIONS PROGRAMS
Basic Understanding of Kitchen Operations
Production Kitchen Operations
Managing Hygiene
Understanding different types of cooking methods
LIST OF THEMEPARK OPERATIONS PROGRAMS
Understand Customers
Recreation Operations
Types of Rides
Handling Children at Theme Parks
LIST OF CLUB OPERATIONS PROGRAMS
Understanding Family Recreation Club
Handling Club Members
Club Services
LIST OF GOLF CLUB OPERATIONS PROGRAMS
Basic Recreation program
Basic Golf Club Operations Program
Handling Golfers
LIST OF RETAIL OPERATIONS PROGRAMS
Basic Retail Operations program
Basic Supermarket Operations Program
Basic Hypermarket Operations
Handling Customers in Retail Operations
