The Uplifting Minds Program is a strategic initiative crafted to equip every level of a hospitality organization with the essential skills, knowledge, and confidence required for success. By combining theoretical learning with practical, hands-on training, the program empowers participants to meet the evolving demands of the industry, advance their careers, and emerge as future leaders in hospitality. This transformative program is proudly brought to you by DHS Hospitality Academy in collaboration with the Malaysian Hospitality Association (MHA).

“Equipping Today’s Talent for Tomorrow’s Leadership.” 

• Key Benefits of the Uplifting Minds Program

The Uplifting Minds Program by DHS Training & Consultancy offers a wide range of benefits tailored for individuals in the hospitality industry. Here’s how participants gain a competitive edge:

• Skill Enhancement: Develop essential, industry-relevant skills including leadership, communication, customer service, and problem-solving—empowering participants to grow both professionally and personally.

• Career Advancement: With specialized knowledge and recognized certification, participants unlock greater career opportunities and are better positioned for leadership and managerial roles.

• Real-World Experience: A unique blend of classroom learning and practical training ensures participants gain the hands-on experience needed to confidently handle real workplace challenges.

• Program Category

  • Hospitality Entry Level Programs

  • Employee Growth & Skill Program

  • Supervisory Management Programs

  • Mid Level Management Programs

  • Senior Management Program

• Program Hours: 8 - 24 Hours (Depending on the programs offered)

• Program Methodology: Conducted In House

PROGRAMS OFFERED

• Center for Hotel Management Operations

  1. Professional Certificate in Hotel Operations 

  2. Professional Hotel Personnel

• Center for Short-Term Rental Excellence (CSTRE)

  1. Service Apartment Operations Program 

  2. AIRBNB Hospitality Operations Program

  3. Homestay Operations Program

• Center for Budget Hospitality Excellence (CBHE)

  1. Budget Hotel Operations Program 

  2. Airport Operations Program 

• Center for Club & Golf Operations Excellence (CCGOE)

  1. Club Operations Program

  2. Golf Club Operations Program

• Center for Resort Operations & Management

  1. Resort Operations Program

• Center for Modern Retail Management

  1. Retail Operations Programs 

  2. Hypermarket Operations Program 

  3. Mall Operations Program

  4. Professional in Retail Entrepreneurship & Franchising Management

• Center for Front Office Excellence (CFOE)

  1. Reception Operations Service Program 

  2. Concierge Skills

  3. Handling customer Complaints in Front office

  4. Handling Difficult Customers in Front office

  5. Hospitality Front office Safety

  6. Front Office Checkout and Account Settlement

  7. Professional bell service

  8. Professional Van Courtesy Service

  9. Professional Limousine Service

  10. Effective Telephone Skills in Front office

  11. Reservation Sales Program

  12. Telephone Skills

  13. Front Office Customer Care Technique

  14. Handling Reservation in Front office

  15. Front Office Basic Skills

  16. Front Office Service Skills

• Center for Hospitality and Housekeeping Operations (CHHO)

  1. Accommodation Operations Program 

  2. Effective Housekeeping Inventory

  3. Effective Public Area Cleaning 

  4. Floor & Carpet Care

  5. Guest Room Cleaning

  6. Handling Soiled learning

  7. Housekeeping Basic Skills

  8. Housekeeping Guestroom Cleaning

  9. Planning & Organizing the Housekeeping Department

  10. Rest Room Cleaning

  11. Public Area Safety

• Center for Food & Beverage Operations (CFBO)

  1. Fast Food Operations Program

  2. Food Service Program

  3. Food & Beverage Customer Care Technique

  4. Food Service Customer Development

  5. Better Banquets

  6. Food & Beverage Basic Program

  7. Hygiene Program

  8. Managing Food Service Operations

  9. Professional Food & Beverage Personnel

  10. Quality Restaurant Management

  11. Understanding HACCP

  12. Total Quality Service in the Food Service Industry

  13. Food Service Employee Awareness & Problem Prevention

  14. Restaurant Telephone Technique

  15. Food Service Security Planning

  16. Suggestive selling in Food & Beverage Operations

  17. Understanding Menu

  18. Food & Beverage Cost Control

• Center for Culinary Operations

  1. Kitchen Operations Program

  2. Managing Food Production

  3. Sustainable Kitchen Practices 

  4. Advanced Culinary Techniques 

  5. Technology Integration for Kitchens 

  6. Menu Planning and Development 

  7. Culinary Innovation and Trends 

  8. Energy Efficiency in the Kitchen 

  9. Financial Management and Cost Control 

  10. Emergency Preparedness and Response 

• Center for Kitchen Stewarding Excellence (CKSE)

  1. Stewarding Operations Management

  2. Food Safety and Hygiene Program

  3. Waste Management and Reduction 

• Center for Recreation & Theme Park Operations

  1. Theme Park Operations Management

  2. Sustainable Practices in Theme Parks 

• Center for Spa & Reflexology Excellence (CSRE) 

  1. Spa Operations Management

  2. Customer Service Excellence in Spas

  3. Wellness and Therapeutic Treatments

  4. Spa Safety and Hygiene Standards

  5. Spa Staff Training and Development

  6. Holistic and Alternative Therapies

  7. Luxury Spa Services

  8. Sustainable Practices in Spa Operations

  9. Spa Etiquette and Professionalism