EMPLOYEE SOFT SKILLS PROGRAM
"DHS Training & Consultancy enhances hospitality professionals' soft skills through 18 specialized programs across two excellence centers:
Center for Hospitality Language & Service Excellence
Develops communication skills and service mastery
Focuses on English proficiency and guest interaction techniques
Center for Hospitality Mandarin
Builds Mandarin language capabilities
Specializes in cross-cultural communication for Asian markets
CENTER FOR HOSPITALITY LANGUAGE & SERVICE EXCELLENCE
Center for Hospitality Language & Service Excellence (CHLSE)
Call Center Operations Program
Hospitality Customer Service
Handling Conflict
Handling Customer Complaint
Handling Difficult Customers
Handling Communication
Hospitality Customer Care
Hospitality Quality Service Culture
Total Quality Service Culture in the Hospitality Industry
Food Service English
Front Office English
Housekeeping English
CENTER FOR HOSPITALITY MANDRAIN
Center for Hospitality Language & Service Excellence (CHLSE)
Call Center Operations Program
Hospitality Customer Service
Handling Conflict
Handling Customer Complaint
Handling Difficult Customers
Handling Communication
Hospitality Customer Care
Hospitality Quality Service Culture
Total Quality Service Culture in the Hospitality Industry
Food Service English
Front Office English
Housekeeping English
