Human Capital Development - Hospitality Retainer Program

Center for Hospitality Skills & Workforce Development (CHSWD)

HOSPITALITY RETAINER PROGRAM

COST EFFECTIVE TRAINING - OUTSOURCE YOUR TRAINING

In anticipation of Visit Malaysia Year 2026, the Hospitality Retainer Program is a forward-thinking initiative designed to strengthen the nation’s hospitality workforce.

This program provides a structured, affordable, and high-impact approach to human capital development, empowering hospitality professionals with the skills, service standards, and industry knowledge required to deliver exceptional guest experiences. Through customized in-house training led by industry experts, participating organizations benefit from consistent, high-quality learning tailored to their operational needs. With flexible scheduling and cost-effective packages, this program offers a sustainable way to upskill teams, build service excellence, and future-proof your hospitality business.

Program Benefits

16 Hours of Training Monthly: Intensive, hands-on training sessions delivered over 2 days each month.
Flexible Engagement Options: Choose between a 6-month or 12-month retainer agreement.
Cost-Effective Pricing:
6-Month Retainer: RM 6,000.00 per month (16 hours over 2 days).
12-Month Retainer: RM 4000.00 per month (16 hours over 2 days).
Customized Training: Tailored to address the specific needs of your organization.
In-House Delivery: Training is conducted on-site for convenience and minimal disruption.
Trainer Accommodation and Travel: Organizations are responsible for providing accommodation and covering travel fees for trainers.

Center for Hospitality Skills & Workforce Development (CHSWD)

Total Programs Offered: 30

LIST OF FRONT OFFICE PROGRAMS
1. Front Office Telephone Skills
2. Front Office Operations Management
3. Handling Customers
4. Basic Understanding of Front Office Cycle

LIST OF HOUSEKEEPING OPERATIONS PROGRAMS
1. Basic Understanding of the Housekeeping Cycle
2. Housekeeping Procedures
3. Managing Linen
4. Understanding Housekeeping Abbreviation

LIST OF FOOD & BEVERAGE MANAGEMENT PROGRAMS
1. Basic understanding OF Restaurant Operations
2. Restaurant Operations
3. Restaurant Abbreviations
4. Basic Beverage Operations
5. Better Banquets
6. Rooms Service Operations

LIST OF KITCHEN OPERATIONS PROGRAMS
1. Basic Understanding of Kitchen Operations
2. Production Kitchen Operations
3. Managing Hygiene
4. Understanding different types of cooking methods

LIST OF THEMEPARK OPERATIONS PROGRAMS
1. Understand Customers
2. Recreation Operations
3. Types of Rides
4. Handling Children at Theme Parks

LIST OF CLUB OPERATIONS PROGRAMS
1. Understanding Family Recreation Club
2. Handling Club Members
3. Club Services

LIST OF GOLF CLUB OPERATIONS PROGRAMS
1. Basic Recreation program
2. Basic Golf Club Operations Program
3. Handling Golfers

LIST OF RETAIL OPERATIONS PROGRAMS
1. Basic Retail Operations program
2. Basic Supermarket Operations Program
3. Basic Hypermarket Operations
4. Handling Customers in Retail Operations

PROGRAM CERTIFICATION